Help & FAQ

Ordering

How do I place an order?
To place an order with us at Acosta Jewellery simply choose from the products on our website and then add them to the basket by clicking on the add to bag button and follow the instructions to checkout securely, if you have any problems or questions please contact customer services.

How do I know if a product is in stock?
All products on our website will clearly state if the item is in stock or out of stock.

How do I order a product which is out of stock?
To order an out of stock item or to find out when it will be back in stock please contact customer services by phone or email, please include the item name, colour and the code in the message as this will help us deal with your request more quickly and efficiently.
Email - info@acostajewellery.co.uk

My Promotion Code isn't working what should I do?
Please check that the code has not expired, if you are still experience difficulties please contact customer services

Delivery

What are my delivery options?
For full details please click this link Delivery Options and Prices

What packaging will my order come in?
All of our jewellery products come with gift packaging and as standard will be wrapped in tissue and placed in a white Acosta Jewellery gift box, a few items may come with a gift bag these items will clearly state this in the products description.

Payment

How do I pay?
We accept all major credit and debit cards through our Secure Checkout. Payments are processed securely by sagepay simply follow the instructions during the checkout process, if you have a paypal account you can use the paypal express checkout option and checkout securely, we do not hold or stores any card details.

Are my details Safe?
Yes, we do not sell on our customers details nor do we share your details with anyone else, for further details please see our privacy policy.

Returns

Do you accept returns?
Yes, we have a 7 day no quibble money back guarantee, Earrings, Body Jewellery and some Hair accessories are sent in sealed packet these can only be returned if they are not opened this will be clearly stated on the packet, they are Non refundable if opened this is due to hygiene reasons.

If you are not happy with your purchase for any reason then please contact us within 7 days of receipt and return it back to us within 14 in its brand new unused condition complete with all the original packaging for a full refund of the purchase price. Please note that the return postage it not refundable and we advise that you use obtain a proof of postage certificate or use Recorded Delivery, we are not responsible for lost returns and cannot accept proof of postage. For further information and to request a returns number please contact us. 

How Do I return an Item?
Simply email us with you order number and we will issue you with a returns number.
Email - returns@acostajewellery.co.uk

I have received my order but it's damaged?
We check all our items before dispatch and package them well to avoid any damages to our jewellery during transit but if this should happen than please contact us via email at returns@acostajewellery.co.uk or by phone within 48 hours of delivery to report any damages. Our customer service team will promptly replace or refund your item once we have received it back.

I have received the wrong item, what do I do?
We do check all items before we send them out but if you receive an incorrect item(s) please contact us via email or phone within 48 hours of delivery and our customer service team will promptly deal with this matter.

Contact

How do I contact you?
Please click the link at the bottom of the page to email us or alternatively you can contact us by phone on 0844 335 0647